Software Maintenance and Support

The work does not end at go-live

Most of a software product's total cost is not development but the years of use that follow. Dependencies get updated, vulnerabilities are announced, data grows and users bring new requests. Our software maintenance and support service keeps your product secure, fast and current for years — whether we built it or another team did.

What maintenance and support covers

• Monitoring and alerting: Application health, error rate, response time and infrastructure metrics are watched continuously; our team steps in when thresholds are crossed.
• Security updates: Dependency scanning, patch management and tracking of security advisories.
• Bug fixing (with SLA): Defined response and resolution times by priority; a transparent ticket process.
• Backup and disaster recovery: Automated backups, regular restore tests and a recovery plan.
• Performance tuning: Regular review of slow queries, growing tables and caching strategies.
• Continuous improvement: Reserved monthly development capacity for small improvements and new features.

Why Aksiyon Soft?

• Proactive approach: We aim to notice problems before users report them; monitoring and alerting are the foundation of maintenance.
• Transparent reporting: A monthly maintenance report covering updates applied, bugs closed, performance trends and recommendations.
• Takeover experience: We are experienced in documenting, securing and modernizing systems built by other teams.
• One point of contact: The same team is responsible for the application, database, infrastructure and third-party services.
• Predictable cost: A fixed monthly maintenance fee and predefined development capacity; no surprise invoices.

How we start

1. Technical assessment

Codebase, infrastructure, dependencies, security and backup status are reviewed; a risk list and priority recommendation are produced.

2. Quick wins

Critical security patches, missing backups and monitoring setup are completed in the first weeks.

3. Regular maintenance rhythm

A monthly update window, quarterly performance review and annual architecture assessment.

4. Continuous improvement

Small improvements planned around user feedback and business priorities keep the product alive.

Frequently asked questions

The most common questions about maintenance: SLA times, taking over systems built by another team, out-of-scope work and contract flexibility. Short answers below; contact us for a detailed proposal.